All Posts By

Mike Herrmann

Jul 02
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TourConnect Releases New Contract Format

By Announcements

Just in time for the 2015-2016 rate season, TourConnect is proud to announce our new TourConnect Contract. We reviewed every type of rate sheet and contract we could find, and developed a way to display all of the relevant supplier and rate information in a simple, clean, and efficient format.

Suppliers (such as hotels, bed and breakfasts, hostels, day tours, and attractions) can make their products easy for tour operators and wholesalers to sell by sending rates out in the new TourConnect Contract format. Contractors (tour operators and wholesalers) can receive all of their supplier rates in one complete, consistent format. Here’s an example of the new TourConnect Contract format:

This new contract is just one way we aim to make your life easier. Our Contractor Survey showed that the lack of an industry standard was wreaking havoc on contractors. TourConnect’s new contract format can help, and here’s a few reasons why that’s a good thing for suppliers.

Join us as we help transform our industry to be better equipped for the future.

May 06
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Is Your Sales Team Actually Selling?

By Research & Insights, Suppliers, Tour Operators & Agents

One of the challenges that we’ve experienced at my other company, Bonza Bike Tours, is that we’ve always had trouble finding enough time to actually sell our tours through our partners.  Sure, we attended key events, did sales missions, and had good relationships with our partners, but I could tell something was missing.  In talking with our tour operators, I could tell there was something missing on their end, as well. Read More

Apr 14
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Introducing Trinh Huynh, Customer Experience Manager

By TourConnect Team

“You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You’re on your own. And you know what you know. And YOU are the one who’ll decide where to go…” ― Dr. Seuss, Oh, the Places You’ll Go!

I grew up in San Jose, CA to very traditional Vietnamese parents. They wanted so much for me to become a doctor, and weren’t shy at letting it be known. I entered the workforce at 16, and worked hard to put myself through uni, while working and studying full time. When I started my studies, I had every intention of getting a doctorate, but after earning my degree I felt differently, as I’m sure many people do. Read More

Mar 27
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Major Release: Connections & Improvements for 2015/2016 Rates

By Announcements

Today, we are very excited to release the latest version of TourConnect.  This version includes a new and intuitive user interface, simplification of product and rate management, and the ability to establish connections to all your partners.  The new features and improvements we’ve made are the first major step to ensuring the best possible experience for our clients during the contracting period for 2015-2016 rates.  Here are some of the highlights available now: Read More

Mar 14
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Top 4 Reasons Suppliers Should Care About Contractors’ Struggles to Load Rates

By Research & Insights, Suppliers, Tour Operators & Agents

It always amazes me how much animosity there is between travel suppliers and their tour operators/wholesalers.  These are companies that rely upon each other for their livelihood; however, suppliers are always complaining about their contractors and the commissions they pay.  I’ve heard it a thousand times before in many different forms: Read More