“

TourConnect has made such a difference to us in sending our rates out and has been a huge help in reducing my workload. We even know that several of our partners are sending bookings through for properties they haven’t sold in the past.

Slava AtkinsManager Global Sales, South East Asia and Pacific Rim - Wyndham Hotels & Resorts

Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is one of the world’s largest hotel chains. From big cities and small towns to beachfront resorts and highway hotels, Wyndham’s 20 iconic brands bring a diverse perspective to the travel experience through friendly service and thoughtful amenities.

Location

Gold Coast, Australia

Employees

2,000+

Business Type

Accommodation Supplier
(Hotel Chain)

Highlighted Features

Rate Management
Email Tracking
Contracting Workflow

Visit Website

CHALLENGE

Managing rates for nearly 30 properties across hundreds of partners every year

Wyndham, like most modern hotel chains, has multiple distribution channels: primarily direct, dynamic, and static distribution.  Out of these key distribution methods, static rates require the most manual labor, by far, to generate sales. Wyndham considers revenue from static rates an important part of their revenue mix and know this revenue is even more important in lean years, when tourism is down. In order to be a viable long-term source of revenue, Wyndham had to reduce the cost of administering these rates.

SOLUTION

Using TourConnect’s Rate Management tool to store, send, track, and report on rates and contracts

To get started, TourConnect helped load rates and product information for all of Wyndham’s properties across Australia and New Zealand.  Wyndham then created several templates to handle the variations in the rates (commissions/nett rates) they send out. After sending out their rates, Wyndham would then track to see which partners received and actioned their rates.

RESULT

Significantly less administrative work each year and increased bookings from key business partners

After the initial setup of TourConnect, Wyndham has been able to manage all of their rates with just one team member.  The number of questions and issues due to inconsistencies in their rates has dropped dramatically. With the time saved by using TourConnect, Wyndham’s sales team has been able to spend more time selling – specifically, following up with key partners and building new relationships.

“

TourConnect helped load our rates initially, and from that point onward, it’s been a breeze sending our rates each year. When we’ve needed help, the support that TourConnect has provided has been absolutely amazing.

Slava AtkinsManager Global Sales, South East Asia and Pacific Rim - Wyndham Hotels & Resorts
“

Managing the process of distributing our rates every year was a huge, costly effort...quite frankly, my entire team would agree, it was our least favorite part of our jobs.

Slava AtkinsManager Global Sales, South East Asia and Pacific Rim - Wyndham Hotels & Resorts